The service was excellent as usual and is one of the main reasons I have leased and purchased at least 7 automobiles from Prestige. Your generous loaner car policy is also very important to me. Thank you
2011 RX 350
24,990 miles
6/8/2013
This was by far the best experience I've had when it comes to leasing a car. Bon Koo is extremely professional, knowledgeable, and genuinely a nice person to work with. Jeff Lower and Samantha Pelletier were wonderful as well. There was one other person we dealt with on the application portion (I don't recall his name) but he too provided excellent service. Overall, I am extremely pleased with the top-notch service we received and I will tell all my friends to shop at Prestige for their next car purchase or lease. Thank you!
2013 RX 350
New Vehicle Purchase
6/3/2013
This was my 20th Anniversary with Prestige Lexus. I leased my first Lexus from Prestige in 1993. My recent lease was handled by Calvert Hargrove. Cal was a pleasure to deal with. He was very professional, and I look forward to a continued association with Prestige.
2013 ES 350
New Vehicle Purchase
5/13/2013
Fabulous service. Glenn Bourke is my service advisor and is one of the reasons I would buy another Lexus from Prestige he is very knowledgeable and a pleasure to work with. The women that work at the desk are always friendly and very efficient. You truly have a great team!
2007 ES 350
85,553 miles
5/7/13
Everyone should have a John Desantis in their life!!!! Lucky me. I called him as I was waiting for AAA; he was waiting for me and had a new battery installed pronto. As usual, I left a happy customer.
2007 ES 350
77,354 miles
5/3/2012
I have received top quality service on Saturday 4/27/13. Continue the great customer service! The espresso coffee was one of the best I have ever had! The treats are a plus! What a service!
2009 ES 350
50,282 miles
4/27/2013
No wonder you have received whole time praise for your service from various customers as I've kept returning for your service over and over again. Your continued excellence of service proves your name of Prestige Lexus itself no doubt.
2013 Lexus RX 350
New Vehicle Purchase
4/29/2013
We had such a great experience at Prestige Lexus. Jerry Sadler was wonderful from the minute he answered the phone to the minute we drove off the lot in our CPO Lexus ES 350. He was courteous, patient and extremely knowledgeable. Jerry made the entire process painless and stress free. We would HIGHLY recommend to Jerry and Prestige Lexus. We had shopped around at other Lexus dealerships which were closer to our home and just didn't get the service, knowledge and professionalism that we felt the minute we met Jerry. We are so glad that we made Prestige Lexus our last stop!!! Thanks again !!!
2010 ES 350
Pre-Owned Purchase
4/19/2013
It was a pleasure doing business at Prestige Lexus. The showroom was very nice, and staff very helpful! Our Salesman, Mohammad Ali was very pleasant, courteous and professional. He went out of his way to help me with the many questions I had, before and after the sale. And, made us feel welcome to call him with any future questions. As a first time Lexus owner, I appreciate the help. The technical staff was also very helpful with explaining some details.
2011 ES 350
Pre-Owned Purchase
3/30/2013
I had a wonderful experience at Lexus. Gene is such a nice guy no pressure a really nice guy that I wanted to do business with him. He went above and beyond getting my car ready. I was emotional turning in my crappy 10 yr old van. I can't rave enough about Gene he understood that I was tight on finances and could not stretch myself too far. You are so lucky to have an employee that cares so much about his customers. After two days of meeting I consider him a friend and will recommend him to everyone. What a gem of an employee. A true reflection on your dealership he is outstanding. I rate him a 10. Thank you again and the finance guy was really nice as well . Love my car. Thank you!!!
2010 RX 350
Pre-Owned Purchase
3/21/2013
This is my third IS 250 with Prestige, and all of the experiences have been great, however this time Nick Manzi and Jeffrey Lower surpassed my expectations. They were professional, friendly, non pressuring and above all had me in a out in under 45 minutes driving my brand new candy apple red IS250. Absolutely delightful experience. I have already given out three of Nick's cards to my friends who are looking for cars. Thanks for your wonderful care and support and making purchasing a car normally an extremely uncomfortable experience, thoroughly painless! Prestige Lexus is the BEST!
2013 IS 250
New Vehicle Purchase
3/22/2013
This service visit was the top service visit I have ever experienced with any car I have ever brought in. The warm welcome, the ease of dropping off my car, the delicious muffin and coffee while I waiting for my loaner car, the brand new loaner car, and last, but certainly not least, the service advisor, Iago Pazos was just stellar. I love my Lexus but this dealership and the quality of care and service make it all the more enjoyable. Thank you.
2012 RX 350
9,990 miles
3/19/2013
Without a doubt, the best service experience I have ever had....so good, in fact, that when I told my sister (a Cadillac driver) about it, she said she'd have to think about a Lexus next time. Your pick up and return service is without equal.
2013 RX 350
5,231 miles
3/12/2013
Prestige Lexus customer service is the absolute best. The professionalism, follow up, level of work done makes caring for your vehicle at Prestige Lexus not only a pleasure but also instills confidence in knowing that your vehicle is being properly cared for. Keep up the good work.
2006 GS 300
61,123 miles
3/6/2013
The Service Team at Prestige Lexus is truly outstanding! Friendly, polite, knowledgeable and kind truly fits this fantastic group! From the check- in lady who greets you outside, to the receptionists at the desk, to the service consultant, everyone at Prestige really make you feel like a valued customer. A+
2011 IS 350
12,021 miles
2/27/2013 The service was exceptional. Since i live quite a distance from Prestige the service mgr offered to deliver the loaner and pick it up. This was unexpected but very much appreciated. I don't know of any other dealership that would be willing to do that for their customer. Bill Lamb made sure all my needs were met and kept me informed throughout the time my vehicle was in service. Outstanding service by an outstanding team!
2010 RX 350
37, 363 miles
2/26/2013
Often times when people have bad experiences they are very quick to report their frustrations but when people have pleasing experiences they say nothing. I hope that my comments are shared with the staff because I truly feel that their roles in me purchasing my CPO were superb. From my initial experience with Brad McGowan to me driving off in my new car was remarkable. I met with Brad on a Saturday evening within an hour of closing time to test drive the car and discuss my options. He established rapport during our phone conversation and it carried through my entire experience. In his absence, due to an addition in his family, he ensured that members of the team were there to assist me. John Day and Buzz ensured that all my questions were answered and assisted me every step of the way. Prompt attention to my e-mails and phone calls were greatly appreciated. Overall on a scale of 10 you guys were perfect. I am looking forward to work with Brad in the purchase of a RX330 for my wife in the future.
2009 LS 460
Certified Pre-Owned Purchase
2/15/2013
I have to say that dealing with Walter Kosik in Service was a pleasurable experience. He quickly resolved my "out of warranty headlight repair issue" with Lexus Corporate in CA. He diffused the situation, was extremely professional, very pleasant, quite courteous, very informative, caring and able to answer technical questions in great detail!!! What an absolute pleasure it was to deal with him. My car was repaired in a timely manner. He kept me up to date on the status of it throughout the process. I wouldn't hesitate to return for service. Thank you Walter and Prestige Lexus!!!!!!!!
2008 RX 350
124,456 miles
2/5/2013 I have to say that Walter Kosik is a person devoted to his position and is the true meaning of service. There isn't anything that he can't do for you. I also want to mention at this time that all of your employees from the moment the overhead door opens into the service bay and they take all your info and inspect your vehicle to the two ladies at the service reception desk. Everyone is friendly and very helpful. I also notice when I stroll into the showroom to view what cars are on the floor the three ladies at the main reception desk also want to help in any way that they can. Please let them all know how valued they are to Prestige and all who visit your dealership. Thank you to all above.
2011 ES 350
11,595 miles
2/5/2013
This is my sixth Lexus, but my first experience with Prestige--both Sales and Service. For this Service visit, I called up my Salesperson (Luis Madera) on, literally, one hour's notice (I am a physician, and had a last-minute cancellation in the OR). Not only was Luis able to obtain an immediate appointment for me, he literally "met me at the door" at 11:00 AM and introduced me to my Service Coordinator, Mark Simpson. Mark booked the repair, was able to procure a loaner vehicle for me (also last-minute), and sent me on my way within ten minutes, along with his promise that the Service would be completed by 2:00 PM. To my great surprise (and delight), Mark called me at 1:00 PM (one hour early!) to inform me that the Service was completed. The professional aspect of the automotive Service itself was impeccable (they even found time to wash my car), and the "service" I received was prompt, courteous, and extremely personable. All in all, a spectacular experience; thank you Luis, Mark, and Prestige!!
2013 RX 350
8,128 miles
1/30/2013 I purchased a new 2013 Lexus EX 350. Despite a little hiccup in our connecting with the finance team, the overall experience was terrific. Beginning with the welcoming smiles of the receptionists, the friendliness and professionalism of my sales consultant, Melina Zografakis, the surprisingly good hot chocolate/coffee selections and then the surprising Chris Bowes who provided the most detailed and easy to understand explanation of how everything works - it was definitely a welcome experience and I will recommend Prestige Lexus to whomever is remotely interested in purchasing a car.
2013 ES 350
New Vehicle Purchase
1/31/2013
I am very confident in Prestige Lexus. You may be out of my way, but worth it. I have my second Lexus from you. The repair writer was able to put me in a GS350. WOW! What a thrill to drive that car. The car comes back on time and very clean. Nice work to the entire staff. Even your coffee is good.
2011 IS 250
16,065 miles
1/18/2013
I dealt with Glenn Bourke, one of your reps, who showed absolute care and concern with servicing my car. The majority of the reps in this service area set themselves apart from the rest. It's a breath of fresh air to know that excellent customer service still exists. As for my sales reps Warren and Buzz, they are truly wonderful people to deal with. Thank you a million.
2011 RX 350
32,312 miles
1/15/2013
I am on my 5th Lexus and most of my loyalty to the brand is due to your service department. .. courteous, clean, friendly and professional. I have not once been disappointed. Thank you! Great Job!
2011 RX 350
15,371miles
12/6/2012
In all my years of servicing cars this was truly exceptional. Joe was stellar, kind, prompt, met my needs so well with the loaner car. My car was dropped off quite dirty and returned spick and span. I informed Joe that I had to be quick Monday morning and he made sure my car was there and ready to go. Honestly, I pulled out of the lot and thought wow, best service ever. Thanks so much!
2012 RX 350
6,460 miles
11/20/2012 Incredible service and polite service reps from reception, to lounge area to personal assistant. Car loaner program outstanding.
2009 RX 350
62,422 miles
11/19/2012
I called Walter Kosik, service manager, to ask if he could check the nitrogen in my Ford Fusion hybrid as I was getting a low tire pressure alarm indication. I explained that the original nitrogen was done at Land Rover in Paramus, but Prestige Lexus of Ramsey was much more convenient, and more than that I was advised Land Rover had moved so I had no alternative for getting nitrogen. I also explained that I have always brought my other car (a Lexus GS350) to him to be serviced. Walter was very responsive and offered to take care of my Fusion. He provided excellent service exceeding my expectations. He accommodated my request for nitrogen refill, even though my car is a Ford Fusion hybrid! He fit me into the work schedule on short notice, and during inspection discovered a nail in the sidewall (hidden from view on the inside of the R/R tire). He ordered a replacement tire immediately and re-scheduled me for the following morning. The tire was replaced and nitrogen placed in the new tire plus he topped off of the other 3 tires to the proper pressure. All of this was done with great efficiency and with the least possible inconvenience to me. I would recommend this Lexus dealer to everyone. The quality of service and level of attention to detail foster an atmosphere where the customer truly comes first. Of course that is how it always is when we bring the Lexus in for servicing. Thanks to people like Walter, Prestige Lexus service is excellent.
2010 Ford Fusion
21,543 miles
11/15/12
I love it. My salesperson made me feel so welcome and comfortable, like at home.
2013 ES300h
New Vehicle Purchase
11/13/12
From the minute we walked in the door...it was first class all the way!
2013 RX 450h
New Vehicle Purchase
11/13/12
Nick was fabulous. Very patient, not pushy and very thorough. He went out of his way to be sure I was aware of the delivery situation of my car due to the storm.
2013 RX 450h
New Vehicle Purchase
11/8/12
Ryan Costello was terrific. Understands the clients’ needs and tries to take care of everything for them. In addition, the two receptionists in the service area, Jessica and Michelle, are wonderful. Always helpful and professional. They should all be commended for a performing above expectations.
2011 IS 250C
11,770 miles
10/27/2012 Excellent, Friendly, Well-Qualified Employees. You should be so proud.
2011 RX 350
25,445 miles
10-27-12
Love the way your employees treated me like I was a family member. Made sure I was comfortable and didn't wait long. I felt like I was a priority even though there were other customers.
2006 GX 460
82,310 miles
10/13/2012
Mr. Manin is the consumate professional sales person who balances sales and closing of the deal with absolute greatness. Although 60 miles away I will be buying all my future vehicles from your dealership. I also have to add kudos to Mr. Struble who was also very instrumental in our purchasing our vehicle. We look forward to our next purchase.
2010 Ford Edge
Pre-Owned Purchase
9/25/12
I have been a customer of Prestige Lexus since 1994 and turning over my car every 3 years. I have always been treated in a very professional manner and the people I deal with are all extremely responsive to my automotive needs. Congrats on the people who are the face of Prestige Lexus
2012 ES 350
12,648 miles
9/25/12
Best dealership in the Bergen County. We've worked with other dealerships/car makers, but it's the service level that keeps us coming back! Amazing work.
2012 RX 350
11,197 miles
9/22/2012
If the only suggestion I can give you is to have lids for the coffee cups in the service area, then I'd say you're doing pretty well.
2012 LS 460
New Vehicle Purchase
9/8/12 I arrived at Prestige "fresh off the blocks" as an unhappy former customer of another Lexus Dealership. Luis Madera took excellent care of me, greatly facilitated the leasing experience, and worked closely with me to coordinate the vehicle exchange. I have already recommended Prestige to one would-be Lexus customer, and plan to refer other friends to Prestige in the future. Sales Manager (Emilio), Technical Support person (Chris), and Financial Advisor (Jane) were also really helpful. Thanks for everything!!
2013 RX 350
New Vehicle Purchase
9/6/12 You guys are definetly on the path to the "pursuit of perfection" and that's without question.
2006 IS 250
72,572 miles
9/6/12
Jerry Sadler was exceptional! We were there in April but not quite ready to purchase. He gave us his card then. When we call him he remembered us. He was patient, professional and warm. He listened to what I asked for and made sure I had everything I wanted in a car. He was also a great teacher. We were able to program our other phones and remembered everything he taught us about our new car. The entire experience was wonderful. I am a returning customer, with 272,000 miles on my trade-in. That car served me well. Why would I think of purchasing any other car but Lexus? I would definitely return to prestige in the future!
New Vehicle Purchase
2012 ES 350
8/23/12
Richard Efrus and his staff are just terrific. My husband and I have been dealing with Richard for approx. 12 years. He is accommodating, congenial, and eager to offer the best car for our needs. We both have a Lexus. I would recommend Richard to my friends and family.He should be commended for his great knowledge of the workmanship of the Lexus car. Because of Richard and the Lexus reputation, we would never shop anywhere else for a new car. We also love the new dealership location-- very impressive!
2012 ES 350
New Vehicle Purchase
8/3/12
I want to thank Bruce and other staff members for their time and efforts in guiding me in making the right decision. Moreover, making it all possible for me to afford it according to my budget. I want to express my gratitude towards Bruce and Prestige for making me feel comfortable in my surroundings. Again, thank you from the depth of my heart. All is well with me. Mission Accomplished!
2012 IS 250
New Vehicle Purchase
7/12/12 Our salesman, Bruce, was wonderful! The experience was pleasant, professional and upon picking up my car, my teenage son was so impressed that he stated he aspires to one day join the Lexus family! Thank you to Bruce for helping us and making the experience so positive.
2013 RX 350
New Vehicle Purchase
7/12/12
As I have said time and time again, your dealership has the best customer service I have ever experienced in my life. It doesn't matter which service advisor you see because they are all fantastic. Keep it up!
2008 IS 250
54,893 miles
6/6/12
Michael went with me on the test drive. He also spent time with us going over all of the vehicle's features. He even helped with our bluetooth connections. It was understandably very hectic at Prestige at the end of the month, but Michael took time with us and was very helpful and sincere! Steven Manin arranged for me to speak with a service tech who explained the hybrid system. I'm sure this isn't part of a normal sale process, but it overwhelmingly convinced me to buy the RX400h. I appreciated this level of customer attention. I don't recall the tech's name [Adam Lucchesi], but his knowledge of and passion for the Lexus brand was obvious (he said he owns a Prius, if that helps to identify him). We have enjoyed every mile in our RX and look forward to coming to Prestige for future service and sales. Thank you!
2006 RX 400h
85,787 miles
Pre-Owned Purchase
6/6/12
I was most impressed with the salesman's professionalism and patience in answering the extensive amount of questions that we had. We spent almost 6 hours with him, before we decided on the vehicle of our choice and during that entire time we found him to be extremely knowledgeable about the vehicle and was able to answer all our inquiries to our complete satisfaction and understanding.
2012 ES 350
New Purchase
6/6/12
It was a dream come true for me. I have wanted this vehicle for years. My salesman Gene Moretti was absolutely wonderful. He really exceeded my expectations and was very professional and compassionate. This was a very big deal for me and I wasn't sure it was going to happen. He made it happen. Thank you to all the other staff as well. There's a reason why your number ONE.
2012 RX 350
New Purchase
6/1/12
Gene Moretti is the best sales consultant I have ever encountered. He was clear with every instruction and was extremely patient with us. He went out in the middle of the pouring rain to get our car ready so that we could drive it back home without any delay. Would Lexus please reimburse the dry clean expenses Gene would have to spend for his soaking wet suit? Thanks!
2012 ES 350
New Purchase
6/1/12
We had a wonderful experience at Prestige Lexus. Our salesman, Todd, and the gentleman in the finance department made the entire process quick and easy! The gentleman who helped us get acquainted with the car was also extremely helpful. We would definitely recommend this dealership to a friend.
2012 RX 350
New Purchase
5/16/12
I have purchased many cars over the past 40 years. This was the easiest, most pleasurable transaction I ever experienced. Steven Manin took excellent care of us, knew our exact needs, and made the experience one I will recommend to anyone looking for a vehicle.
2012 RX 350
New Purchase
5/15/12
Peter, who picked up and delivered my vehicle, was great! Car was serviced AND washed. Unheard of customer service! Telling everyone! THANKS!
2011 ES 350
5,852 miles
5/14/12
Prestige Lexus is absolutely #1 in Customer Service. I brag about this dealership all the time. Thank you for your dedication. I will continue to come back!
2005 ES 330
45,179 miles
4-23-12
Todd is probably the best car salesman I have ever met. I had visited a few dealerships prior to prestige and the process was very stressful and pushy. Todd put us at ease from the start and made the experience enjoyable. I will definitely recommend prestige to my friends and coworkers.
2006 IS 250
Certified Pre-Owned Purchase
4-17-12
Joe Scalo is a wonderful service agent. He fully explains what is needed and why. Also he realized how valuable my time is and went out of his way to make sure I was not just sitting around waiting for my car. I wound up having more work than originally planned and it would have taken 3 hours instead of 1, so he got me a loaner car. He is a professional with a knack for dealing with the public.
2007 RX 350
75,296 miles
4/13/12
This is the second car I have leased with Prestige. I would recommend Prestige to everybody. The level of service and customer support is the highest I have ever experienced. With my last three cars, which were European, every time I went in for service I would have a bill of $1000. Several times when I have brought my Lexus in for service I have asked to have something looked at assuming it should be replaced. Each time I have been told everything is fine. Never once has somebody tried to talk me into service I did not need. My sales rep, Peter was excellent as well. Peter looked at more than one option to see which would work best for my situation.
2012 CT 200h
New Purchase
4/12/12
I've been to several different dealerships before coming to Prestige Lexus. I left most of them because they annoyed me. Bon Koo definitely made me feel comfortable about my purchase. He was very honest and open about every single option whether I wanted to finance or lease. I've never written any feedback for anybody before because I was never this satisfied; he was my first. I would definitely do what I can to spread the word about him and Prestige Lexus itself.
2012 IS 250
New Purchase
3/23/12
I have solely used you service department since 1992. Hats off to Michael Ceccon for running a first class facility and Joe Scalo for his attentive service.
2007 ES 350
16,244 miles
9-21-11
Philip Zito always goes above and beyond in making sure everything is perfect as well as accommodating my needs. It is because of Philip I only use Prestige Lexus and highly recommend.
2008 RX 400h
32,810 miles
9-20-11
This is the best service dept. I have ever experienced ! prompt, professional, attentive to every problem or request, and great atmosphere while waiting for my car (now I have 2, a 350 LX and a 300 RX).....keep up the great work!
2003 RX 300
39,533 miles
9-20-11
My wife and I have been a customer of Leon's since September 2008. I just wanted to express my complete happiness with Leon. He has been an OUTSTANDING sales rep through my 3 year lease and this past Saturday I was in to buy the car. Leon displayed an incredible amount of product knowledge and courteous service. He was so helpful on Saturday reviewing my options on getting in a new lease or buying the car. It just made the most sense for us to buy it as it was a terrific car for the last 3 years. I would sincerely recommend Leon to anyone & everyone!! The professionalism at the dealership was terrific as well. We had an excellent experience!!!
2008 ES 350
9-26-11
The service I receive from Prestige has always been Excellent (A++). Your level of service is extraordinary and complete in all phases of service from scheduling to customer satisfaction follow-up. I travel from Teaneck and as you know, I could use a dealer in the next town over, but I prefer making the trip to Ramsey.
2001 ES 300
103,388 miles
8-24-11
Each and every time I visit, it is like the first. Everyone from the valets to the receptionists make you feel important. Thank you for running a stellar operation.
2010 RX 350
22, 478 miles
6-26-11
Dave Delmonico at your body department went over and above and fixed things I neglected to mention. The competitor's coupon was also honored and the loaner car was fantastic. You operate THE repeat THE best service facility and address customer concerns. In this day and age it is refreshing to find this caliber of professionalism. This is my third RX from Prestige and have ALWAYS had them serviced here. I will never go anywhere else. Thanks, John and Dave and ALL the GREAT staff at Prestige Lexus service. God Bless.
2010 RX 350
30,015 miles
6-9-11
We do not reside in the area, but we used the services of Prestige in October, 2008, when we were travelling in the area and our tire warning light illuminated. Though we did not have an appointment or history with your dealership, the swift check of our vehicle and courtesy with which we were treated, was very satisfying and appreciated. We were able to continue our trip with almost no interruption. Your firm has an appropriate name.
2007 RX 350
79,690 miles
6-2-2011
I have been getting my SUV serviced with you since I bought the vehicle in October. I have never had such quality customer service in my life. Each person is more professional than the next and EVERYONE goes the extra mile. I have driven Acuras, Mercedes, Saabs, and Nissans in the past. I will never drive anything but a Lexus in the future. And, although I did not purchase this particular vehicle at your dealership- I will purchase all of my future vehicles through you. I've never been so pleased with service in my life. Thank you!!
2006 GX 470
45,949 miles
5-25-2011
It was an amazing experience. It was my first time in for service. It was raining; I loved that we could pull right in, come in for a donut and a cup of coffee. I got a beautiful loaner and was out of there in 5 minutes. I will highly recommend Lexus!!
2009 IS 250
12,633 miles
3-31-2011
I would like to commend Mark Simpson along with the rest of your service department staff for their professionalism, knowledge, and attentiveness. They are always so courteous and a real pleasure to speak to. Thank you Prestige Lexus, for always making me feel safe when I am driving away!
2008 GS 350
29,626 miles
3-29-2011
I actually look forward to bringing my car in for service. The staff is friendly and very efficient, and I always get a different car to drive for the day. You blow away AUDI and BMW, they don't compare at all.
2008 IS 250
18,626 miles
3-18-11
I've said it before and I'll say it again! Your service department is the best I've ever experienced! Courteous...Professional...Quick...and attention always to details to ensure satisfaction with the car and its performance.
2011 ES 350
5,630 miles
3-2-11
The Service Advisors at Prestige Lexus are second to none. They are courteous and efficient. Always explaining the work, the cost, and calling to keep you updated. Last week while waiting to pick up my car, Walter saw me and said hello and we chatted, then my car came to the service center and Walter was driving it. He said they were short of valets that evening and he did not want me to wait. That is outstanding Customer Service!!! Thank you!
2001 GS 300
172,099 miles
3-1-11
More than met expectations. Leon Grebla is the best I have ever experienced, this after more than 40 years of a new Cadillac every 2 to 3 years. He treated me like a "client" not a "customer." His actions were the determining factor in leasing from Prestige rather than a more local Lexus dealer. You have a real edge with having someone of his ability and manner.2011 ES350
New Purchase
12-30-10
Some experiences at Prestige Lexus are literally perfect. This was one of them. From the courteous and friendly attendant staff (the valets and the secretaries) to the extra step that was taken to clean and polish my car. It all was done well. Finally, Ryan Costello, the service agent, who orchestrated the concert of activities to get my car done precisely on time, was exceptional. He was warm, friendly, intelligent, and had a great sense of humor. Well done Prestige Lexus!!
2006 GS 300
33,096 miles
12-7-10
I felt like I was a celebrity.
2010 RX 350
10,459 miles
12-1-10
My wish is that they had an 11 as a top rating because the sales/delivery/and after-sale service was the best I've ever experienced in 50 years of purchasing many new vehicles. KUDOS !
2010 LS 460
New Purchase
10-29-10
The employees at Prestige always make me feel as if I am family. I'm 41 years old I have owned four brand new cars and my experience has always been once I made the purchase I was the forgotten customer. Lexus truly convinced me I got what I paid for. Moving forward, let's just say Lexus is my brand and Prestige is my dealer and let me advise you I live in Middletown, New York. In addition, what car dealer calls the customer to say happy anniversary? None that I know, so keep it up. I feel the love. P.S. The service team gets an "A"
2007 ES350
85,961 miles
10-18-2010
Prestige Lexus is hands down the most organized and professional dealership that I've ever had the pleasure of doing business with. Prestige has raised the performance and customer satisfaction bar to a height that only few could reach.
2009 IS 250
14,872 miles
10-8-2010
Prestige Lexus continues to be a leader in CSI. In our 18 year history with Prestige, they continue to excel ...from the initial leasing experience thru service.
2010 RX 350
10,263 miles
09-16-2010
As always, I think your dealership is great. That is why I bought my 2000 RX, 2004 RX, 2007 RX and 2010 RX from you. Now if they only made the RX in purple, I would be purchasing the 2011.
2010 RX 350
22,766 miles
09-13-2010
I have to say that of all the prestige cars I have own, (BMW and Mercedes), I have never experienced service like I received from Prestige Lexus. One person stuck out in my mind, a fellow by the name of Santiago. He noticed a couple of nicks and a scratch on my car that I brought it in with. He came out and touched up the nicks and took my car back to the shop and buffed out the scratch. He didn't have to but took it upon himself to get it done. Bravo Prestige Lexus for encouraging that level of service.
2008 RX 400h
15,220 miles
9-11-10
Prestige Lexus provides excellent service and guidance when making Lexus choices. The salesperson, Steve Manin was responsive with knowledge and provided personal service which was direct and excellent. The Financial Service Manager, Joseph Wilson gave sound and supportive financial guidance with understanding for the buyer's concerns. The service was excellent while supportive and direct. I regard Prestige as the ONLY Lexus dealer for me as I left in my fourth Lexus, all bought and serviced at Prestige. EXCELLENT SERVICE
2010 RX 350
New Purchase
7-22-10
Truly a wonderful sales experience. Sang did not sell me a Lexus, he sold me the Lexus experience. I intend to be a ongoing customer of Prestige Lexus.
2010 RX 350
New Purchase
4-13-10
Keep up the GREAT work, prestige ROCKS!
2007 RX 350
43,113 miles
1-5-10
This is our 3rd Lexus from Prestige, and our 2nd Lexus we purchased from Leon G at the Ramsey site. Honest truth: we were trying to decide between the Lexus or an Acura, and the Leon factor coupled with my excellent experience with your service and sales group is what made the decision in the end. We have a super confidence level in dealing with you guys - Prestige Lexus of Ramsey knows how to treat customers right, and I'm sure we'll buy our 4th Lexus from you in the years to come.
2006 RX 330
New Purchase
6-23-09
At times, I forget I am in an automobile dealership for the experience is comparable to a first class hotel. In fact, Prestige Lexus is more concerned with customer comfort than a good many European tourist spots.
2001 LS 430
100,000 miles
8-19-07
I wonder how Prestige Lexus found all the great employees. From the cleaning people who were there way before the place opened to the valet, and technicians, impressive performance over all.
Anonymous
9-17-07
I have been a client with Lexus for approximately 13 years now. I would not trade the product or the service for anything in the world. I am currently in my third Lexus...I love it. I also have nothing but praise for your service department, especially, Walter Kosik. He is very professional and also extremely accommodating every time I schedule an appointment. Thank you for such quality service.
2004 RX 330
55,000 miles
10-30-07
This car dealership is truly outstanding in its physical appearance and the staff is very friendly and helpful. I have never seen another car dealership that was as elegant and clean as yours.
2008 ES 350
20,000 miles
5-25-09
There is nowhere else I would go buy a car for the rest of my life because Prestige makes me feel like a million bucks thanks for everything Prestige Lexus. Everyone was outstanding.
2008 GS 350
New Purchase
6-2-09
I have purchased many cars in the past and I have to say, the service that I received here was above and beyond from the entire crew. I was treated with the upmost respect from the minute I walked in the door until the time I pulled off in my new Lexus. I had my one year old son with me and they even catered to him by getting him snacks and something to drink while we waited to take delivery of my car. Luis was excellent in explaining every detail and answering any questions or concerned that I had. I will definitely be a CUSTOMER FOR LIFE. The best advertisement is a satisfied customer who passes the word about their experience to others and I will do just that. Thank you so much for everything.
2008 ES 350
New Purchase
6-18-09
Your dealership has delivered the best customer service I have ever had from an auto dealer. You are to be admired!
2008 RX 400h
10,000 miles
7-18-08
Your dealership is most impressive of any that I have ever seen. Your people are the best, both service and sales. I will never again buy or lease anything but a Lexus, and only from your dealership.
2009 RX 350
1,000 miles
10-28-08
I come to your facility because of hospitality and experience. I have a Lexus dealer closer to my home but rather travel the 40 minutes for the great experience that I have had for the past 5 years. Thank you!
2005 ES 330
35,000 miles
5-1-09
From the time I entered the service area to the time I departed with my repaired car, I met only courteous, professional people. My car apparently had a serious enough problem that it warranted more work than was initially apparent, but the thoroughness of attention to the situation was apparent throughout the experience. I was very impressed. Thanks to everyone.
2008 ES 350
5,000 miles
10-31-08
My service advisor for this visit was Andy Bowyer, and he was extremely professional and kept me informed every step of the way. You buy a car once from the salesperson, but you see the service people and develop a relationship with them that endures. It’s what makes people come back; it's the service...every time.
2000 RX 300
131,248 miles
4-28-09
My salesperson Linda Cicero was excellent. She listened and paid close attention to every detail I requested and most important she delivered. I am extremely impressed with the service she provided, I have purchased many new cars in my days and never received the attention I received from Linda Cicero at Prestige Lexus. Ask her boss Robert what I think of her performance.
2008 ES 350
New purchase
4-14-09
Yours is a model dealership for customer care thanks to the beautiful facility, attention to detail and the superb professionalism of your staff.
2001 RX 300
126,350 miles
3-19-09
Never thought I would look forward to bringing my car in for service. The service at Prestige guarantees me first rate care and outstanding attention, I look forward to it and to know that when I leave, my car and I have received outstanding care and it is all worth my time and effort. THANKS!!
2008 RX 350
15,000 miles
3-11-09
I have to say that dealing with the Sales Consultant, Calvert Hargrove , was a REAL pleasure...I would recommend him highly to anyone interested in getting a new car...He was extremely professional, he took time to assess our desires, he knew the Lexus product lines extensively and made sure we pick the right car to meet our needs...I can't say enough good things about him...In my opinion, he epitomizes everything Lexus stands for high quality, high performance and true reliability...I absolutely LOVE the ES 350 we selected and had a wonderful experience getting it...
2009 ES 350
New Purchase
2-7-09
I have NEVER had anything but a superlative experience in dealing with Prestige Lexus in the years I have been doing business with that dealership. This time was no exception. The dealership manager was very helpful and gracious, exceptional in every way. I would have a hard time imagining anyone could be better than my sales consultant, Leon Grebla . He was pleasant and courteous. He was thorough. He did not make me feel like I was "pressured" into any decision. He simply found out in detail what I was looking for, and then went about showing me what might suit me. He knew EVERYTHING about the vehicles in which I was interested. He took the time to explain and to make me feel that the dealership VALUED my business. He even brought the vehicle to me when it was ready, since my schedule precluded me from coming to the dealership that day. A top man.
2009 ES 350
New Purchase
1-18-09
Thanks for being one of the BEST dealership ever. I will and forever recommend LEXUS to all of my friends and colleagues. Please keep up the good work.....
2004 GS 300
45,000 miles
1-12-09
Prestige Lexus provides outstanding service in all ways. Best car dealer I have ever been associated with. The absolute best, most friendly, attentive, and accommodating team I've yet encountered.
2008 RX 350
10,000 miles
1-12-09
provided me with excellent service. He is extremely Professional, Knowledgeable, Caring, Courteous, and went above and beyond. It is because of employees like Joseph that I will ONLY use Prestige Lexus for service on my 3 Lexus vehicles.
2008 RX 400h
36,159 miles
02-21-2012
My entire experience with my Lexus purchase at Prestige was seamless and surely makes my new car very special to own and enjoy. Prestige has a great team with outstanding employees. Please recognize Anthony, Scott, and Andy for making me feel like one of the family. I will surely share my experiences with all my family friends, and neighbors considering a car purchase and how the Prestige Lexus experience is second to none.
2011 HS 250h
New Purchase
11/25/2011
I have NEVER experienced such good service anywhere; I mean anywhere. You are SPOILING me. This is a revolution in car service. Thanks.
2011 RX 350
10,003 miles
11/10/2011
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