My entire experience with my Lexus purchase at Prestige was seamless and surely makes my new car very special to own and enjoy. Prestige has a great team with outstanding employees. Please recognize Anthony, Scott, and Andy for making me feel like one of the family. I will surely share my experiences with all my family friends, and neighbors considering a car purchase and how the Prestige Lexus experience is second to none.
2011 HS 250h
New Purchase
11/25/2011

 
I have NEVER experienced such good service anywhere; I mean anywhere. You are SPOILING me. This is a revolution in car service. Thanks.
2011 RX 350
10,003 miles
11/10/2011
 

I have solely used you service department since 1992. Hats off to Michael Ceccon for running a first class facility and Joe Scalo for his attentive service.
2007 ES 350
16,244 miles
9-21-11


Philip Zito always goes above and beyond in making sure everything is perfect as well as accommodating my needs. It is because of Philip I only use Prestige Lexus and highly recommend.
2008 RX 400h
32,810 miles
9-20-11


This is the best service dept. I have ever experienced ! prompt, professional, attentive to every problem or request, and great atmosphere while waiting for my car (now I have 2, a 350 LX and a 300 RX).....keep up the great work!
2003 RX 300
39,533 miles
9-20-11


My wife and I have been a customer of Leon's since September 2008. I just wanted to express my complete happiness with Leon. He has been an OUTSTANDING sales rep through my 3 year lease and this past Saturday I was in to buy the car. Leon displayed an incredible amount of product knowledge and  courteous service. He was so helpful on Saturday reviewing my options on getting in a new lease or buying the car. It just made the most sense for us to buy it as it was a terrific car for the last 3 years. I would sincerely recommend Leon to anyone & everyone!! The professionalism at the dealership was terrific as well. We had an excellent experience!!!
2008 ES 350
9-26-11


The service I receive from Prestige has always been Excellent (A++). Your level of service is extraordinary and complete in all phases of service from scheduling to customer satisfaction follow-up. I travel from Teaneck and as you know, I could use a dealer in the next town over, but I prefer making the trip to Ramsey.
2001 ES 300
103,388 miles
8-24-11

Each and every time I visit, it is like the first. Everyone from the valets to the receptionists make you feel important. Thank you for running a stellar operation.
2010 RX 350
22, 478 miles
6-26-11

Dave Delmonico at your body department went over and above and fixed things I neglected to mention. The competitor's coupon was also honored and the loaner car was fantastic. You operate THE repeat THE best service facility and address customer concerns. In this day and age it is refreshing to find this caliber of professionalism. This is my third RX from Prestige and have ALWAYS had them serviced here. I will never go anywhere else. Thanks, John and Dave and ALL the GREAT staff at Prestige Lexus service. God Bless.
2010 RX 350
30,015 miles
6-9-11

We do not reside in the area, but we used the services of Prestige in October, 2008, when we were travelling in the area and our tire warning light illuminated. Though we did not have an appointment or history with your dealership, the swift check of our vehicle and courtesy with which we were treated, was very satisfying and appreciated. We were able to continue our trip with almost no interruption. Your firm has an appropriate name.
2007 RX 350
79,690 miles
6-2-2011

I have been getting my SUV serviced with you since I bought the vehicle in October. I have never had such quality customer service in my life. Each person is more professional than the next and EVERYONE goes the extra mile. I have driven Acuras, Mercedes, Saabs, and Nissans in the past. I will never drive anything but a Lexus in the future. And, although I did not purchase this particular vehicle at your dealership- I will purchase all of my future vehicles through you. I've never been so pleased with service in my life. Thank you!!
2006 GX 470
45,949 miles
5-25-2011

It was an amazing experience. It was my first time in for service. It was raining; I loved that we could pull right in, come in for a donut and a cup of coffee. I got a beautiful loaner and was out of there in 5 minutes. I will highly recommend Lexus!!
2009 IS 250
12,633 miles
3-31-2011

I would like to commend Mark Simpson along with the rest of your service department staff for their professionalism, knowledge, and attentiveness. They are always so courteous and a real pleasure to speak to. Thank you Prestige Lexus, for always making me feel safe when I am driving away!
2008 GS 350
29,626 miles
3-29-2011

I actually look forward to bringing my car in for service. The staff is friendly and very efficient, and I always get a different car to drive for the day. You blow away AUDI and BMW, they don't compare at all.
2008 IS 250
18,626 miles
3-18-11

I've said it before and I'll say it again! Your service department is the best I've ever experienced! Courteous...Professional...Quick...and attention always to details to ensure satisfaction with the car and its performance.
2011 ES 350
5,630 miles
3-2-11

The Service Advisors at Prestige Lexus are second to none. They are courteous and efficient. Always explaining the work, the cost, and calling to keep you updated. Last week while waiting to pick up my car, Walter saw me and said hello and we chatted, then my car came to the service center and Walter was driving it. He said they were short of valets that evening and he did not want me to wait. That is outstanding Customer Service!!! Thank you!
2001 GS 300
172,099 miles
3-1-11

More than met expectations. Leon Grebla is the best I have ever experienced, this after more than 40 years of a new Cadillac every 2 to 3 years. He treated me like a "client" not a "customer." His actions were the determining factor in leasing from Prestige rather than a more local Lexus dealer. You have a real edge with having someone of his ability and manner.2011 ES350
New Purchase
12-30-10

Some experiences at Prestige Lexus are literally perfect. This was one of them. From the courteous and friendly attendant staff (the valets and the secretaries) to the extra step that was taken to clean and polish my car. It all was done well. Finally, Ryan Costello, the service agent, who orchestrated the concert of activities to get my car done precisely on time, was exceptional. He was warm, friendly, intelligent, and had a great sense of humor. Well done Prestige Lexus!!
2006 GS 300
33,096 miles
12-7-10

I felt like I was a celebrity.
2010 RX 350
10,459 miles
12-1-10

My wish is that they had an 11 as a top rating because the sales/delivery/and after-sale service was the best I've ever experienced in 50 years of purchasing many new vehicles. KUDOS !
2010 LS 460
New Purchase
10-29-10

The employees at Prestige always make me feel as if I am family. I'm 41 years old I have owned four brand new cars and my experience has always been once I made the purchase I was the forgotten customer. Lexus truly convinced me I got what I paid for. Moving forward, let's just say Lexus is my brand and Prestige is my dealer and let me advise you I live in Middletown, New York. In addition, what car dealer calls the customer to say happy anniversary? None that I know, so keep it up. I feel the love.  P.S. The service team gets an "A" 
2007 ES350
85,961 miles
10-18-2010

Prestige Lexus is hands down the most organized and professional dealership that I've ever had the pleasure of doing business with. Prestige has raised the performance and customer satisfaction bar to a height that only few could reach.
2009 IS 250
14,872 miles
10-8-2010

Prestige Lexus continues to be a leader in CSI. In our 18 year history with Prestige, they continue to excel ...from the initial leasing experience thru service.  
2010 RX 350
10,263 miles
09-16-2010

As always, I think your dealership is great. That is why I bought my 2000 RX, 2004 RX, 2007 RX and 2010 RX from you. Now if they only made the RX in purple, I would be purchasing the 2011.
2010 RX 350
22,766 miles
09-13-2010

I have to say that of all the prestige cars I have own, (BMW and Mercedes), I have never experienced service like I received from Prestige Lexus. One person stuck out in my mind, a fellow by the name of Santiago. He noticed a couple of nicks and a scratch on my car that I brought it in with. He came out and touched up the nicks and took my car back to the shop and buffed out the scratch. He didn't have to but took it upon himself to get it done. Bravo Prestige Lexus for encouraging that level of service.
2008 RX 400h
15,220 miles
9-11-10

Prestige Lexus provides excellent service and guidance when making Lexus choices. The salesperson, Steve Manin was responsive with knowledge and provided personal service which was direct and excellent. The Financial Service Manager, Joseph Wilson gave sound and supportive financial guidance with understanding for the buyer's concerns. The service was excellent while supportive and direct. I regard Prestige as the ONLY Lexus dealer for me as I left in my fourth Lexus, all bought and serviced at Prestige. EXCELLENT SERVICE
2010 RX 350
New Purchase
7-22-10

Truly a wonderful sales experience. Sang did not sell me a Lexus, he sold me the Lexus experience. I intend to be a ongoing customer of Prestige Lexus.
2010 RX 350
New Purchase
4-13-10

Keep up the GREAT work, prestige ROCKS!
2007 RX 350
43,113 miles
1-5-10

This is our 3rd Lexus from Prestige, and our 2nd Lexus we purchased from Leon G at the Ramsey site. Honest truth: we were trying to decide between the Lexus or an Acura, and the Leon factor coupled with my excellent experience with your service and sales group is what made the decision in the end. We have a super confidence level in dealing with you guys - Prestige Lexus of Ramsey knows how to treat customers right, and I'm sure we'll buy our 4th Lexus from you in the years to come.
2006 RX 330
New Purchase
6-23-09

At times, I forget I am in an automobile dealership for the experience is comparable to a first class hotel. In fact, Prestige Lexus is more concerned with customer comfort than a good many European tourist spots.
2001 LS 430
100,000 miles
8-19-07

I wonder how Prestige Lexus found all the great employees. From the cleaning people who were there way before the place opened to the valet, and technicians, impressive performance over all.
Anonymous
9-17-07

I have been a client with Lexus for approximately 13 years now. I would not trade the product or the service for anything in the world. I am currently in my third Lexus...I love it. I also have nothing but praise for your service department, especially, Walter Kosik. He is very professional and also extremely accommodating every time I schedule an appointment. Thank you for such quality service.
2004 RX 330
55,000 miles
10-30-07

This car dealership is truly outstanding in its physical appearance and the staff is very friendly and helpful. I have never seen another car dealership that was as elegant and clean as yours.
2008 ES 350
20,000 miles
5-25-09

There is nowhere else I would go buy a car for the rest of my life because Prestige makes me feel like a million bucks thanks for everything Prestige Lexus. Everyone was outstanding.
2008 GS 350
New Purchase
6-2-09

I have purchased many cars in the past and I have to say, the service that I received here was above and beyond from the entire crew. I was treated with the upmost respect from the minute I walked in the door until the time I pulled off in my new Lexus. I had my one year old son with me and they even catered to him by getting him snacks and something to drink while we waited to take delivery of my car. Luis was excellent in explaining every detail and answering any questions or concerned that I had. I will definitely be a CUSTOMER FOR LIFE. The best advertisement is a satisfied customer who passes the word about their experience to others and I will do just that. Thank you so much for everything.
2008 ES 350
New Purchase
6-18-09

Your dealership has delivered the best customer service I have ever had from an auto dealer. You are to be admired!
2008 RX 400h
10,000 miles
7-18-08

Your dealership is most impressive of any that I have ever seen. Your people are the best, both service and sales. I will never again buy or lease anything but a Lexus, and only from your dealership.
2009 RX 350
1,000 miles
10-28-08

I come to your facility because of hospitality and experience. I have a Lexus dealer closer to my home but rather travel the 40 minutes for the great experience that I have had for the past 5 years. Thank you!
2005 ES 330
35,000 miles
5-1-09

From the time I entered the service area to the time I departed with my repaired car, I met only courteous, professional people. My car apparently had a serious enough problem that it warranted more work than was initially apparent, but the thoroughness of attention to the situation was apparent throughout the experience. I was very impressed. Thanks to everyone.
2008 ES 350
5,000 miles
10-31-08

My service advisor for this visit was Andy Bowyer, and he was extremely professional and kept me informed every step of the way. You buy a car once from the salesperson, but you see the service people and develop a relationship with them that endures. It’s what makes people come back; it's the service...every time.
2000 RX 300
131,248 miles
4-28-09

My salesperson Linda Cicero was excellent. She listened and paid close attention to every detail I requested and most important she delivered. I am extremely impressed with the service she provided, I have purchased many new cars in my days and never received the attention I received from Linda Cicero at Prestige Lexus. Ask her boss Robert what I think of her performance.
2008 ES 350
New purchase
4-14-09

Yours is a model dealership for customer care thanks to the beautiful facility, attention to detail and the superb professionalism of your staff.
2001 RX 300
126,350 miles
3-19-09

Never thought I would look forward to bringing my car in for service. The service at Prestige guarantees me first rate care and outstanding attention, I look forward to it and to know that when I leave, my car and I have received outstanding care and it is all worth my time and effort. THANKS!!
2008 RX 350
15,000 miles
3-11-09

I have to say that dealing with the Sales Consultant, Calvert Hargrove , was a REAL pleasure...I would recommend him highly to anyone interested in getting a new car...He was extremely professional, he took time to assess our desires, he knew the Lexus product lines extensively and made sure we pick the right car to meet our needs...I can't say enough good things about him...In my opinion, he epitomizes everything Lexus stands for high quality, high performance and true reliability...I absolutely LOVE the ES 350 we selected and had a wonderful experience getting it...
2009 ES 350
New Purchase
2-7-09

I have NEVER had anything but a superlative experience in dealing with Prestige Lexus in the years I have been doing business with that dealership. This time was no exception. The dealership manager was very helpful and gracious, exceptional in every way. I would have a hard time imagining anyone could be better than my sales consultant, Leon Grebla . He was pleasant and courteous. He was thorough. He did not make me feel like I was "pressured" into any decision. He simply found out in detail what I was looking for, and then went about showing me what might suit me. He knew EVERYTHING about the vehicles in which I was interested. He took the time to explain and to make me feel that the dealership VALUED my business. He even brought the vehicle to me when it was ready, since my schedule precluded me from coming to the dealership that day. A top man.
2009 ES 350
New Purchase
1-18-09

Thanks for being one of the BEST dealership ever. I will and forever recommend LEXUS to all of my friends and colleagues. Please keep up the good work.....
2004 GS 300
45,000 miles
1-12-09

Prestige Lexus provides outstanding service in all ways. Best car dealer I have ever been associated with. The absolute best, most friendly, attentive, and accommodating team I've yet encountered.
2008 RX 350
10,000 miles
1-12-09